I’m pleased to inform you that RPA Official Website had been awarded 5 stars in Provider-Based Evaluation (ProBE) 2014.
PROBE - THE 7 PILLARS OF USER SATISFACTION
The ProBE initiative is a two prong approach, whereby it does not only address the compliance of websites to standards but also ensuring that the provision of Government services are meeting the expectation of the citizens.
The 7 Pillars are developed based on the American Customer Satisfaction Index (ACSI) of user expectation that encompasses the approaches of ProBE initiative.
SITE PERFORMANCE - The speed, consistency and reliability of loading pages on the website.
FUNCTIONALITY - The usefulness, convenience and variety of online features and tools available on the website.
NAVIGATION - The organisation of the site, options for navigation as well as how well the layout helps the user to find the desired information and/or services.
LOOK & FEEL - The visual appeal of the site and its consistency throughout the site.
CONTENT - The accuracy, quality and freshness of news, information and content on the website.
SEARCH - The relevance, organisation and quality of search results available on the site.
TRANSPARENCY - How thoroughly, quickly and accessibly the website discloses information about what the agency is doing.
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